In almost any customer/service industry, the number of complaints received by management regarding its employees far outweighs the number of compliments.
Interestingly enough, complaints are often long-winded and brutally detailed, while compliments are brief and to the point. When it comes to a compliment, it’s amazing what can be said in far less than a minute that lifts a person’s spirits and encourages even better performance in the future. Words are powerful and the feedback from a customer can positively impact the course of the day for those who provide a service to others.
Equally impactful, the complaint can have a negative effect. There is no concise way to make a complaint, and a beating with words can seem almost as bad as a physical beating. Whether bad or good, words do contribute to the attitude of those receiving them.
Solomon had something to say about words in Proverbs 16:24. “Kind words are like honey-sweet to the soul and healthy for the body.”
Proverbs 10:19 adds: “When there are many words, transgression is unavoidable, but he who restrains his lips is wise.”
So next time you feel compelled to complain about a service received, you might take a moment to make sure it’s totally necessary and constructive. Consider the impact your words will have on everyone involved and, if possible, change that long diatribe into a succinct compliment.
The encouragement you offer may be far more effective than any complaint would ever be.
In the words of the great King Solomon, kind words are “sweet to the soul and healthy for the body.” These are good words to live by.